Effective Upon Purchase
This Videography Services Agreement (“Agreement”) is entered into upon the purchase of any Video Tour package and/or related services through this Website by the purchaser (“Client”) and Drone Innovations LLC, a Pennsylvania limited liability company (“Drone Innovations”).
This Agreement applies exclusively to the filming of a single property (“Property”) as identified by Client during the booking process.
1. DESCRIPTION OF SERVICES
Drone Innovations shall provide professional videography services for the purpose of producing a cinematic residential video presentation (“Video Tour”). Services include on-site filming and post-production editing using professional judgment, creative discretion, and industry-standard production practices.
Drone Innovations retains artistic and editorial control over filming techniques, camera movement, shot selection, pacing, sequencing, music selection, and final presentation, provided such decisions are consistent with the purchased service package.
2. PAYMENT, FEES, REVISIONS, AND ADDITIONAL VIDEO FORMATS
Client agrees to pay all package fees and applicable travel fees displayed at checkout as consideration for the Services. Client understands that pricing is based on the package selected and any optional services requested. All package prices are final upon booking and reflect the production scope associated with that level of service.
Travel Fee
All Video Tour packages include a flat, non-refundable $499 Travel Fee, incorporated into the total price displayed on the Product Page. This fee covers travel-related expenses, logistics, preparation time, and associated costs required to perform services at the Property.
Scope of Filming
Only areas, features, and add-ons purchased in advance will be filmed. Requests for additional areas or features not included in the purchased package are not guaranteed and, if approved, may incur additional fees.
Revision Policy
Two (2) rounds of revisions to the initial edited cut are included at no additional charge.
Revision requests must be submitted within the timeframe specified upon delivery.
Additional revisions beyond the two included rounds will incur additional fees, disclosed prior to commencement.
Client acknowledges that additional revisions may extend the final delivery timeline.
Additional Video Formats / Social Media Versions (Instagram & TikTok Only)
Drone Innovations LLC offers the option to produce videos in additional social media-friendly formats, such as for Instagram or TikTok, for an additional fee. All base packages include a single 16:9 video suitable for general digital platforms, including websites and YouTube.
Fees for additional formats will be calculated as a percentage of the base package price, typically around 5% for one additional video, 10% for two additional videos, 15% for three additional videos, and 20% for four additional videos, all formatted to either Instagram and/or TikTok.
Client acknowledges that requesting additional video formats constitutes additional production work beyond the selected base package and agrees to pay all applicable fees.
3. CANCELLATION & REFUND POLICY
A minimum of seventy-two (72) business hours’ notice prior to the scheduled filming date is required for a full refund.
Cancellations made within seventy-two (72) business hours of the scheduled filming date are non-refundable.
Once filming has commenced, or once a Drone Innovations representative arrives on-site, no refunds shall be issued under any circumstances.
If Client is not prepared for filming at the scheduled time, the session will not be delayed or rescheduled.
Drone Innovations reserves the right to cancel or reschedule due to weather, safety concerns, equipment failure, or Force Majeure events. In such cases, Drone Innovations may issue a full or partial refund at its sole discretion.
4. TERM OF AGREEMENT
This Agreement becomes effective upon purchase and remains in effect through completion of the Services.
Provisions related to ownership, licensing, confidentiality, indemnification, dispute resolution, governing law, safety, and SMS communications shall survive termination.
5. OWNERSHIP & LICENSE
All footage, raw files, edits, and creative materials (“Work Product”) remain the exclusive property of Drone Innovations LLC in perpetuity.
Upon full payment, Client is granted a non-exclusive, non-transferable license to use the final delivered Video Tour solely for marketing and promotional purposes related to the Property for a period of five (5) years.
Client may not sell, sublicense, transfer, or materially alter the Work Product. Minor technical adjustments such as compression, resizing, or platform-required formatting are permitted provided the content itself is not modified or repurposed.
6. DIGITAL ARCHIVE
Drone Innovations may retain selected copies of the Work Product for archival, portfolio, marketing, and promotional purposes. Client is solely responsible for downloading, storing, and backing up delivered files.
7. INDEPENDENT CONTRACTOR
Drone Innovations and its representatives operate as independent contractors and are not employees, partners, or agents of Client.
8. CONFIDENTIALITY
Drone Innovations agrees to maintain the confidentiality of any information expressly identified in writing by Client as confidential and shall protect such information using reasonable professional standards.
9. FILMING CONSENT & RELEASE
Client grants Drone Innovations and its representatives full permission to capture video, images, and audio recordings of the Property for the purpose of producing the Video Tour.
Client further grants Drone Innovations the unrestricted right to use such recordings for lawful promotional and portfolio purposes and waives any right to inspect or approve the finished materials.
10. WARRANTY
Drone Innovations warrants that Services will be performed in a professional and workmanlike manner consistent with industry standards and best practices.
11. FORCE MAJEURE
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to weather conditions, equipment failure, acts of God, governmental actions, public health emergencies, labor disputes, or supply failures.
12. INDEMNIFICATION
Client agrees to indemnify and hold harmless Drone Innovations LLC, its affiliates, employees, agents, and contractors from any claims, damages, or liabilities arising from Client’s instructions, access permissions, representations, or conduct.
13. SAFETY, CONDUCT, AND SECURITY
The safety of any videographer and/or representative of Drone Innovations while on-site at the Property is paramount.
If a representative reasonably perceives a threat to personal safety, including physical danger, verbal abuse, harassment, intimidation, or hostile conduct, services may immediately cease and the representative may leave the premises.
Such circumstances constitute Client non-performance, resulting in immediate termination of this Agreement and forfeiture of all fees paid. No refunds shall be issued.
14. SMS / TEXT MESSAGING TERMS
By providing your mobile phone number to Drone Innovations LLC, you agree that we may send you text messages (SMS) related to professional real estate marketing communications, including scheduling, confirmations, service updates, and relevant business outreach.
Message frequency may vary depending on business activity and services requested. Message and data rates may apply as determined by your mobile carrier.
You may opt out of receiving SMS messages at any time by replying “STOP” to any message. After opting out, you will no longer receive SMS communications unless you explicitly re-opt in.
For assistance, reply “HELP” or contact us using the contact information provided in this Agreement.
15. DISPUTE RESOLUTION
Any dispute arising under this Agreement shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Arbitration location shall be determined based on practicality and mutual agreement.
16. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.
17. ENTIRE AGREEMENT & MODIFICATIONS
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions. Any amendments must be made in writing and agreed to by both parties.